Terms and Conditions
Please ensure you read and understand the below before contacting us in regards to bookings:
Matted Coats: The Grooming Room promotes Responsible Dog Ownership, we do not de-matt neglected coats. This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, distress or pain. The health and condition of a dog’s coat and skin are the responsibility of the owner (along with its physical and psychological state). Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation and training.
Fleas: Should your dog be found to have fleas there will be an additional charge for specialised flea removal shampoo and for sterilisation of the salon.
Aggressive or Dangerous Dogs: Owners MUST inform us if your dog bites, has bitten or is aggressive to people, other pets or specific grooming procedures. We reserve the right to refuse or stop services of your dog at any time before or during the grooming process. If your dog should bite, the salon reserves the right to refuse service in the future. The Salon reserves the right to muzzle dogs that become bitey or nippy during the process.
Toileting: Please ensure all dogs have the chance to toilet before coming into the salon, we understand that sometimes accidents happen and dogs may not wish to toilet in unfamiliar places, however, you would be surprised how much time we spend cleaning up accidents!
All Prices Assume a Reasonable Condition and Temperament. Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting and for dogs whose temperament or health also requires more time to complete.
No Shows/Missed Appointments if you cancel within 24 hours of your appointment a 50% charge will incur. If you fail to make your appointment without prior notice you will be liable to full charge of the session.
Pick Up and Drop Off: Please note pick up and drop off times are set to allow adequate grooming time. If you arrive for your appointment fifteen minutes or more late the salon reserves the right to refuse service as to avoid unfinished grooms and a knock on affect to other customers, this will also result in a missed appointment fee charge.
Please bare in mind we are a busy salon and may not be able to answer your call straight away as we have pampered pooches on our tables, should you need to leave a message please leave the following:
We will endeavor to get back to you as quickly as possible.